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People & Operations Manager

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📍 Location: Dogpatch, San Francisco

💰Salary: $85,000 – $95,000 annually. Full-time role with generous benefits.

Schedule: Onsite | 5 Days per week | 9:30am – 5:30pm

Work Status: Full-Time, Exempt

Reports to: Director of People and Operations

THE ROLE

The People and Operations Manager is a key support role in keeping BAYCAT running at its best every day. This is not an entry-level role. It’s designed for someone who thrives in a fast-moving environment, takes initiative without hand-holding, and brings a strong sense of ownership to people and operations (POps) and day-to-day organizational workflow.

You’ll partner closely with the Director of People and Operations and serve as the operational backbone of the organization. From managing our studio space to supporting key administrative and people processes, your work will directly strengthen how our team functions. If you’re resourceful, proactive, and love creating structure in creative environments, this role will let you shine.

All team members are expected to understand and embrace our mission statement, in particular how it is reflected in our commitment to respect and represent diverse ideas, races, genders, sexualities, abilities, cultures, religions, and traditions. Team members are to work in a manner that is consistent with this commitment and work to interrupt behaviors that hinder our diversity and inclusion efforts.

RESPONSIBILITIES

Every day is different but mostly you’ll be responsible for:

Office and Facilities Management

Serve as the main point of contact for all office and building-related needs with property management.
Attend property management meetings and community events as BAYCAT’s representative.
Oversee office environment, kitchen, supply stocking, space set-up, and overall appearance.
Manage vendors, repairs, maintenance requests, and contractor access.
Maintain safety protocols including keys, fobs, emergency procedures, and compliance.
Oversee deliveries, mail, storage, and general office logistics.

Administrative Operations Support

Prepare presentations, reports, and materials as needed for internal use.
Manage the info@ inbox and main BAYCAT phone line.
Coordinate meeting setup, catering, agendas, and logistics for internal meetings and staff gatherings.
Lead small perks and culture touchpoints such as office treats, game tickets, or staff moments.

Social Media and Internal Communications Support

Support light social media management focused on operations and people updates.
Post job openings, team announcements, milestones, and internal highlights across BAYCAT’s social platforms in partnership with leadership.
Coordinate timing and content with relevant staff to ensure accuracy and consistency with BAYCAT’s voice and values.
Maintain a simple content calendar for operational and people-related posts as needed.

Data Entry and Operational Systems

Maintain accurate data across Salesforce, BambooHR, and internal systems.
Run reports, keep data clean, and support HR and program reporting needs.
Maintain digital filing systems for operations, HR, and compliance.

Event Coordination

Support planning and logistics for BAYCAT events including InFocus, showcases, mixers, and internal gatherings.
Coordinate catering, set-up, equipment, supplies, and guest management.
Partner with staff on communications and event execution.

Technology and Meeting Support

Set up projectors, microphones, and hybrid meeting tools such as the OWL.
Troubleshoot basic tech issues and coordinate with IT when needed.
Maintain equipment inventory and ensure tech readiness across the studio.

People Operations and Onboarding

Support staff onboarding and offboarding with a warm, organized, and welcoming approach.
Prepare workstations, access, headshots, welcome materials, and schedule introductions.
Serve as the first point of contact for visitors, clients, and participants.

WHAT YOU BRING

5–7 years of experience in operations, office management, executive assistance, or people operations.
Strong sense of urgency and ability to take initiative without being micromanaged.
Exceptional organizational skills and attention to detail.
Confidence managing vendors, facilities, and administrative workflows.
Skilled in Google Workspace, presentation tools, and data systems (Salesforce or similar).
Strong verbal and written communication skills.
Comfortable navigating tech tools and learning new systems.
A professional presence with a commitment to BAYCAT’s values of inclusion, equity and creativity.

WORK ENVIRONMENT

This is an onsite role at BAYCAT’s San Francisco studio. Some evenings or weekends may be required for special events, programs or board meetings.

WHY BAYCAT?
BAYCAT uses storytelling to change the world. We prepare diverse young creatives to thrive in industries that historically excluded them, while producing high-quality content for clients. You’ll join a collaborative, equity-centered team shaping the future of media and education.

EOE. We strive for a workforce as diverse as the community we serve. Women, people of color, LGBTQ individuals, and people with disabilities are strongly encouraged to apply.